• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended

I have a Hp pavilion 15 ec2004ax laptop with ryzen 5 5600h and  gtx 1650. I wanted to update to 25h2 win 11 update but i  cant as the tpm cannot be detected by my OS. I have tried the following step but nothing worked:

1-Updated to BIOS version- F.30 rev a, also reflashed it

2-resetted the windows

3-cleared the tpm in BIOS, loaded the default option in the BIOS, checked the secure boot too

4-uninstalled the security device driver-AMD PSP 10.0 Device

5-resetted the embedded controller too

Pls help should i downgrade to previous BIOS versions or what

Regardsthe error i get in tpm.mscthe error i get in tpm.mscdevice managerdevice managerget-tpm responseget-tpm response

1 REPLY 1
HP Recommended

If the TPM is enabled in the BIOS and you did all of those troubleshooting steps, I don't know what your options would be to get the TPM device to show up.

 

You may not have any.

 

Reverting back to an older version of the BIOS...that's a decision you will have to make.

 

However if your current version of W11 24H2 is fully updated you can run the Microsoft W11 25H2 enablement file that I zipped up and attached below and at least your notebook will be on W11 25H2.

 

The file works on all PC's running a fully updated W11 24H2 build whether the PC meets the W11 hardware requirements or not.

 

I used the file to update an old HP 8200 Elite desktop from 2011 from W11 24H2 to W11 25H2.

 

The only W11 hardware requirement it meets is that it has a UEFI BIOS.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.