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‎02-29-2020 12:00 PM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (64-bit)

I have looked up how to get a better sound quality, some of my games I cannot even hear unless I am wearing headphones. The sound is tinny, shallow, low - and it is set for 100. Some of the tech help I have found online required you to make choices that I do not have on this computer. This is a brand new laptop that I spent a decent amount of money on and I cannot believe how terrible these speakers are. Any help would be great.  All I see is Realtek audio and other options I would have to pay for, ie: Dolby Atoms and DTS Sound Abound.

1 person had the same question
2 REPLIES 2

‎02-29-2020 01:54 PM

HP Recommended

@happybunny67 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,

            https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101015.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎03-01-2020 02:31 PM

HP Recommended

When I tried to install, I received an error message:

 

The driver is not supported on this OS version (10.0.18362).

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