cancel
Showing results for 
Search instead for 
Did you mean: 
happybunny67
Level 1
15 9 0 0
Message 1 of 3
533
Flag Post

Terrible sound from Omen HP Laptop 17-cb0xxx

HP Recommended
Omen
Microsoft Windows 10 (64-bit)

I have looked up how to get a better sound quality, some of my games I cannot even hear unless I am wearing headphones. The sound is tinny, shallow, low - and it is set for 100. Some of the tech help I have found online required you to make choices that I do not have on this computer. This is a brand new laptop that I spent a decent amount of money on and I cannot believe how terrible these speakers are. Any help would be great.  All I see is Realtek audio and other options I would have to pay for, ie: Dolby Atoms and DTS Sound Abound.

2 REPLIES 2
banhien
Level 19
Level 19
92,640 92,518 11,972 25,531
Message 2 of 3
Flag Post
HP Recommended

@happybunny67 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,

            https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101015.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
happybunny67
Author
Level 1
15 9 0 0
Message 3 of 3
Flag Post
HP Recommended

When I tried to install, I received an error message:

 

The driver is not supported on this OS version (10.0.18362).

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation