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‎09-23-2021 11:24 AM

HP Recommended
Product: Omen X 17
Operating System: Microsoft Windows 10 (64-bit)

Evreything was fine until yesterday when i noticed that ,when i take the power cord out,the laptop will instantly shut down like there no battery left even thought there is plenty of battery left. i checked the hp assistant and it says the battery needs to be replaced. ,but im not sure this laptop battery can be replaced as the back of the computer is sealed ,i searched the hp website for batteries but there was none for this computer ,so i am confused 😕 i guess ill have to try and get a new computer then ,cause ive already tried some of the various trouple shooting methods found online ,but it still shuts down when i pulkl the plug , i imagine it cant run indefinatly on the plug forever.

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3 REPLIES 3

‎09-23-2021 10:17 PM

HP Recommended

@Ghibli 

 

What is your Omen X 17  ? For example

 

           OMEN X by HP - 17-ap020nr

 

The above machine uses  6-cell, 99 Wh Li-ion battery  part # 925149-855 which is replaceable. Its base cover has 12 screws,

 

Regards.

BH
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‎09-24-2021 12:00 AM

HP Recommended

It Is A  OMEN X by HP - 17t-ap000 CTO ,thats what it says on the hp assistant page 

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‎09-24-2021 04:30 PM

HP Recommended
@Ghibli wrote:

It Is A  OMEN X by HP - 17t-ap000 CTO ,thats what it says on the hp assistant page 

@Ghibli 

 

It is a CTO machine, we don't have its REAL specs. You can use battery from my previous reply.

 

Regards.

BH
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