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HP Recommended
HP Omen 15-dc1058wm
Microsoft Windows 10 (64-bit)

There was a blackout when I was using the laptop and the electricity came back very quickly, the computer turned off and it does not want to turn on anymore, I removed the battery, and I put it back, the same  with the memory and nothing , it does not boot, the screen stays on black and a few months ago I ran out of warranty and I cannot find nearby places to send it to fix or contact HP. any place i can send it by mail or any help will be apreciated.

1 REPLY 1
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@IsmaelPR

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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