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11-17-2021 09:00 AM
There was a blackout when I was using the laptop and the electricity came back very quickly, the computer turned off and it does not want to turn on anymore, I removed the battery, and I put it back, the same with the memory and nothing , it does not boot, the screen stays on black and a few months ago I ran out of warranty and I cannot find nearby places to send it to fix or contact HP. any place i can send it by mail or any help will be apreciated.
11-20-2021 08:14 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
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