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Nak4
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The area to the left of my HP omen laptop has swollen.

HP Recommended
HP Omen 15-ax007ng
Microsoft Windows 10 (64-bit)

The area to the left of my mousepad is swollen so much it won't close properly, but it still works fine. Does someone has simillar problems? Can you help me?

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Dragon-Fur
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HP Recommended

@Nak4 

 

Product introduced in mid-2016

 

  1. The battery is the most likely culprit.
  2. The battery is probably swollen / bloated and it is putting pressure on the other components in the notebook.
  3. If it has not yet failed, it will certainly do so.
  4. The battery must be removed and replaced.

 

You do need to get the battery out of the computer case to prevent damage to other parts due to stress.

 

IF the battery is on a Recall list, HP will replace the battery.

Recalls and Advisories

Product Recalls – Please READ

Open:  HP Replacement programs and product recalls

 

OR

Part number and the Replacement procedure are in included in the Service Guide.

 OMEN by HP Laptop PC Maintenance and Service Guide

See Page 34

 

Description

Spare part number

3 cell prismatic battery - 61.5 Whr (5360 mAh), for use with products with Intel 6th generation processors or Intel 7th generation processors with AMD Radeon RX 460 R16MG1-70

849910-850

4 cell polymer battery - 63.3 Whr (4175 mAh), for use with products with Intel 7th generation processors, not supported by AMD Radeon RX 460 R16MG1-70

905277-855

Battery cable

858968-001

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP Laptop PC - 15-ax007ng (ENERGY STAR)

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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2 REPLIES 2
Photoray002
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Level 15
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Message 2 of 3
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Hello @Nak4 

 

Its your battery dying. Those types of batteries are notorious for swelling up once they reach towards their end of life.

My opinion, you would do best to remove it before it possibly busts open and leaks acid.

Your only option for replacement is a 3rd party battery you can find online in your area. But you don't have to use one. You can also run the laptop with the power cord only.

 

The part number for the battery is 849910-850 3 cell or 905277-855 4 cell.

Here is your manual...  http://h10032.www1.hp.com/ctg/Manual/c05357609

 

 

 

 

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Dragon-Fur
Level 16
Level 16
32,078 31,783 2,925 10,680
Message 3 of 3
Flag Post
HP Recommended

@Nak4 

 

Product introduced in mid-2016

 

  1. The battery is the most likely culprit.
  2. The battery is probably swollen / bloated and it is putting pressure on the other components in the notebook.
  3. If it has not yet failed, it will certainly do so.
  4. The battery must be removed and replaced.

 

You do need to get the battery out of the computer case to prevent damage to other parts due to stress.

 

IF the battery is on a Recall list, HP will replace the battery.

Recalls and Advisories

Product Recalls – Please READ

Open:  HP Replacement programs and product recalls

 

OR

Part number and the Replacement procedure are in included in the Service Guide.

 OMEN by HP Laptop PC Maintenance and Service Guide

See Page 34

 

Description

Spare part number

3 cell prismatic battery - 61.5 Whr (5360 mAh), for use with products with Intel 6th generation processors or Intel 7th generation processors with AMD Radeon RX 460 R16MG1-70

849910-850

4 cell polymer battery - 63.3 Whr (4175 mAh), for use with products with Intel 7th generation processors, not supported by AMD Radeon RX 460 R16MG1-70

905277-855

Battery cable

858968-001

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP Laptop PC - 15-ax007ng (ENERGY STAR)

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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