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- HP Community
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- The blue screen of death

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06-06-2019 01:21 AM
Hey HP community! I am in need of some serious help. I've been playing steam games on my Omen 17-an012dx since I bought it in 12/2017. I have had 0 problems and I've kept all the drivers, graphic's cards and BIOS updated from their respective websites. I've even bought "driver's easy" to make sure I wouldn't miss any updates. This past week I get the blue screen of death while playing any game after about 15 minutes. From Xcom 2 to Total war Three Kingdoms. Yes my laptop specs can run all these games. I've been playing xcom 2 on here for the last year without any problems and no games have mods downloaded. I haven't done anything different since I bought the laptop. The stop codes are different every time and some of the same ones reoccur every now and then. I have tried literally everything I can think of. I have rolled back drivers, BIOS and display adapters. I've updated them to the newest drivers and went down the entire device manager list and updated everything. I've reinstalled steam and all the games. I even reset my laptop to a restore point from a year ago and when that didn't work I restored my laptop back to the factory default settings and then re downloaded every driver. I've run command prompt scans to check the hard drives, memory and BIOS. I've tried deactivating any and all anti virus software as well as run scans but there are no viruses or malware. DISM command tool, HP recovery tool and windows drivers verifier all come up with no problems found. I only get the crash while playing games, but this is my gaming laptop so I don't use it for anything else. This laptop is barely a year and a half old so I hope it's not a malfunctioning piece of hardware. What is there left to do?
06-08-2019 04:54 PM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee