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The cursor and touch pad freezes on start up, shutting down issues

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Omen 15 dc1xxx 6PY04EA#AB9
Microsoft Windows 10 (64-bit)

The cursor and touch pad freezes on start up for 40 seconds then reverts to working normally every time i turn on the device and sometimes it takes ages to completely turn off, the power light remains on for around 5 minutes before completely turning off. How do i fix this? Please help

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Message 2 of 2
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HP Recommended



In order to resolve this issue, please update the NVIDIA graphics driver via the following link:

Do not hesitate to contact us in case of need.

Best regards,:Wink:

I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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