The keyboard LEDs turn off as soon as I turn on the PC

[DragonSL315]

Hi, I've been having problems with the keyboard LEDs for more than a week. Every time the PC is started, after 2 minutes the LEDs go off and do not come back on until I restart the PC 2/3 times. I can't figure out what the problem is, I tried uninstalling Omen Hub and Light Studio, but the LEDs keep turning off anyway.  I can say that the problem is not hardware because the mini LEDs on the Power, Caps Lock and Mute keys work even if the keyboard no longer allows me to turn on the LEDs.

[zoey7886]

@DragonSL315, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding OMEN 16.1-inch Gaming Laptop PC 16-b1000! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are some troubleshooting steps to help resolve the keyboard LED issue on your OMEN 16.1-inch Gaming Laptop PC 16-b1000 (4Z7T3AV):

Restart & Check Basic Controls

1. Press Fn + F4 or Fn + Omen Key to toggle the keyboard backlight.
2. Try adjusting the brightness using OMEN Gaming Hub (if reinstalled).
3. Check if the issue persists in Safe Mode (restart and press F8 to enter Safe Mode).

Update or Reinstall Drivers

Update BIOS & Firmware:

• Go to HP Support and update the BIOS for your model.
• Install any firmware updates related to the keyboard or system lighting.

Update Keyboard & Lighting Drivers:

• Open Device Manager (Win + X > Device Manager).
• Expand Keyboards > Right-click Standard PS/2 Keyboard > Select Update driver.
• Expand Human Interface Devices > Right-click HID-compliant consumer control device > Select Update driver.
• Restart your laptop after the updates.

Check OMEN Gaming Hub & Light Studio Settings

Reinstall OMEN Gaming Hub & OMEN Light Studio:

• Uninstall both from Settings > Apps.
• Restart your laptop.
• Download the latest versions from the Microsoft Store or HP’s official website.

Check Lighting Settings:

• Open OMEN Gaming Hub and navigate to Lighting.
• Ensure the backlight is enabled and set to your preferred mode.
• Disable Auto Lighting Shutdown if available.

 

[zoey7886]

Disable Fast Startup

1. Open Control Panel > Power Options > Choose what the power buttons do.
2. Click Change settings that are currently unavailable.
3. Uncheck Turn on fast startup (recommended).
4. Click Save changes and restart your laptop.

Check for Background Conflicts

1. Open Task Manager (Ctrl + Shift + Esc).
2. Check if any third-party apps (e.g., RGB control software) are interfering.
3. Disable unnecessary startup apps in Startup tab.

Perform an HP System Diagnostics Test

1. Turn off your laptop.
2. Turn it back on and press Esc repeatedly until the Startup Menu appears.
3. Press F2 to enter HP Hardware Diagnostics.
4. Select Component Tests > Keyboard Test.

• If the keyboard fails, it might be a hardware issue.
• If it passes, then it’s likely a software or firmware issue.

Perform a System Restore or HP Recovery

• If the issue started after a recent update, restore your system to an earlier point:
  1. Search for Create a restore point in Windows.
  2. Click System Restore and follow the instructions.
• As a last resort, reset Windows (Settings > Update & Security > Recovery > Reset this PC).

Let me know if you need more help! 😊

Take care, and have an amazing day!  

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