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Ravil97
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Message 1 of 4
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The laptop doesn't see the full amount of RAM

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HP Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

Dear All
I have big problem, i cant fix this around two weeks, if you know please help me 🙂

Just my laptop doesnt see full of memory ram, i dont know why.Безымянный.png
i tried to change size of memory in msconfig, but also this to doesnt help. Thank you! 

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Photoray002
Level 15
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Message 2 of 4
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Hello @Ravil97 

In the future, always post the full product number of your laptop so we can look up your specs.

 

I cannot read Russian or what ever that is since I am based in the USA, but I assume you have 8GB of ram and its only recognizing about 6GB, correct? Does it also have a discrete graphics card?

 

Tell me that product number so I can look everything up.

Press Control/Alt/S for the information menu in windows

Or

Go to the Start menu and scroll to H>HP Help and Support>HP Support Assistant.
Open the program and click on your computer in the list.
The Product Number will be listed there.

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Paul_Tikkanen
Level 21
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Message 3 of 4
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Hi, @Ravil97  & @Photoray002 

 

HP released this document a while back, which explains the memory shortage...there is no fix other than to add more memory if you want.

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

 

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Photoray002
Level 15
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Message 4 of 4
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I am well aware of it Paul. I was trying to get his full model number first so I know exactly what he has first.

Thanks

 

 

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