cancel
Showing results for 
Search instead for 
Did you mean: 
Aakarsh_harry
New member
1 0 0 0
Message 1 of 2
1,622
Flag Post

The laptop is not getting power on

HP Recommended
Hp pavilion 15 bc-021tx
Microsoft Windows 10 (64-bit)

Hi,

Today I try to power on my laptop by pressing the power button but it doesn't get turned on after that, I connect the power adapter assuming that maybe the battery is discharged, so after charging it would power on but it doesn't work and also my orange charging light started blinking at the interval of 2-3 second. I also try to power it on by removing the battery and connect it with Power adapter but again my charging light started blinking at the interval of 2-3 second and this time the light gets white. I also try to hard reset it but it doesn't work. I have replaced both battery and charger but still it doesn't work.

I would be glad if you help me out with a solution.

 

Hp model number is pavilion 15-bc021tx

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
26,792 26,665 1,466 1,537
Message 2 of 2
Flag Post
HP Recommended

@Aakarsh_harry

 

Welcome to the HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation