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Betu55
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The laptop is overheating

HP Recommended
Example: Pavilion 15-cs1070TX
Microsoft Windows 10 (64-bit)

so I was playing GTA V and suddenly started heating up. The fan was working fine but I never taught that it would heat up this quickly, and this hot...

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sandytechy20
HP Support Agent
HP Support Agent
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@Betu55

 

Welcome to HP support community.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Betu55
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I am very thankful for the steps mentioned above, But they don't seem to work really good for me. I was hoping if there was a way to cimpletely control the fans inside the pc... this laptop has two fans and they work when the heat is above a certain treshold, and that treshold is high, at about 60°c. But if the fans were controlled by me or automated using a software then I would have set the fans to work even before the laptop heats up thus maintaining a fairly moderate temperature, I guess.

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 4
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@Betu55

 

I understand your concerns. 

 

Please let us know is it very hot to touch the laptop.

 

If yes, I would suggest you contact our phone support and check for the support option.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!

 

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