The laptop speaker is not working and it's not even recognized

[Vasco_Moura]

Last saturday I updated my computer with the latest big Windows Update, and since then my pc no longer recognises the speaker. I unninstalled the realtek sound driver and reinstalled using "Driver Booster" and then restarted my pc. But still, the sound is not working and the speaker is not recognized

[Riddle_Decipher]

@Vasco_Moura Welcome to HP Forums Community!

Did you check with alternate headphones or external speakers?

While you respond to that, here's what you need to know:

Audio devices might need to be disconnected from the computer during the troubleshooting process.

   CAUTION:

Always follow manufacturer instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Some other USB devices support the Windows Safely Remove Hardware feature.

Make sure Windows can produce sound from the speakers before using this article. If the computer cannot play sound from the speakers, choose one of the HP support documents below to resolve that issue:

The best way to do that is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.