The omen command center key not working after reinstalling windows

[Arsi_143]

hello guys. So it not a very huge deal that i am about to bring up. However, the only way I was able to afford this laptop was working as an intern and saving  up my transport reimbusements. 

SO YEAH , IT'S PERSONAL !!

I bought a 1TB SSD to replace 128Gb ( standard HP issue), installed windows 10 on the new one. everything runs smooth as silk except for the omen command centre dedicated key on my keyboard . I keep on pressing this key and the omen command centre wont open. How to get the key to work? 

oh, additional info. I had to install the command centre myself downloaded from hp drivers not using the windows store one. 

[KrazyToad]

@Arsi_143

Welcome to HP Support Community

Please download or update the HP Command Center from this Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5

Also download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Next ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Arsi_143]

hey Krazy Toad . Firstly thank you so much for replying to my issue. Really appreciate it. 
Secondly, I did the steps you mentioned. Its still not working. I restarted the pc after installation checked that the windows are up to date. 
Please can you suggest another way?

the reason why this is imp for me because i am a gamer, and this is a really convenient macro key, to keep check of temp and Perfomance. 
Please help me here. 

[KrazyToad]

@Arsi_143

May I know how did you install the Windows 10 on the new Hard drive? Did you use the HP Recovery Media?

[Arsi_143]

no. had an ISO file 

[KrazyToad]

@Arsi_143

I would request you to contact HP Support and order the Recovery Media to reload the Windows

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you 😊