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Isaac23
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Solved!

The pc lose his charge when i play games even if it's in charge

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OMEN by HP - 15-ce011dx
Microsoft Windows 10 (64-bit)

Hi! It's been a month that my pc lose his battery charge while it's charging, when i play games. 

For example: 

While im playing rainbow six siege or something like that it is allright at the beginning; but after like 10 min of playng i see that the game's fps drop sharply. When i switch to the desktop i see that the battery it's like 80%, then it goes down.

When the laptop arrived me at home it was perfect. To play games with 60fps i needed to put the charger, and after hours of playing the battery never went down. I don't know why is it doing this, i tried to do the diagnostics and it said it was all ok but the battery always discharged. I tried also to download a new version of the BIOS but nothing changed. 

Please I need your help! 

Thank you

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banhien
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@Isaac23 

 

The specs of your machine is

 

     https://support.hp.com/au-en/document/c05573959

 

It needs   150 W AC power adapter. Do you use the original charger ? what is its part # ? It may be faulty or somehow under power.

 

Regards.

BH
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banhien
Level 19
Level 19
92,740 92,618 11,992 25,560
Message 2 of 4
Flag Post
HP Recommended

@Isaac23 

 

The specs of your machine is

 

     https://support.hp.com/au-en/document/c05573959

 

It needs   150 W AC power adapter. Do you use the original charger ? what is its part # ? It may be faulty or somehow under power.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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Isaac23
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Hi! Thank you for helping me ! Anyway the AC power adapter is the original and it's 150w (i never used any other charger)

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Isaac23
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And it didn't solve  the problem (i missclicked the button )

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