Thermal Throttling - Omen 15

[thiagolimaBR]

Around 2 weeks ago I realized that many freezing on the screen and I check the CPU by Intel extreme and I saw to many thermal Throttling happening.

Nowadays, I cannot play any game without throttling, even PES 2019, CS GO, PUBG. I bought this laptop to play games and I cannot do it very well.

I need help, I’ve tried undervolting (0 until -180v). Reduce CPU power by computer settings to 30w, 25w, 20w but stayed worst the games.

I wanna know how to fix the power limit throttling and thermal throttling issues

[asmita6658]

@thiagolimaBR

Greetings and Welcome to the HP Support Community. 

Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

While you respond to that, let's try these steps -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Also, try updating the BIOS. Refer to this document for steps. 

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[thiagolimaBR]

Hi,

refer my laptop's info...

Product Name: Omen 15-dc0xxx

Product Number: 3ME09AV

[personal information removed]

When i get home i'll check wether have updates availables or not.

Tks for your reply.

Thiago

[asmita6658]

@thiagolimaBR

Sure, try those steps at your convenience. 

Download and install the BIOS from here. 

Keep me posted. 

[thiagolimaBR]

Hi Asmita, how are you doing?

i've checked your all requests but no sucess...i guess HP needs to release another BIOS asap. The F7 has already been installed.

I've tried repaste also, but the laptop keep frying a egg upon the keyboard. The throttling is terrible.

Including the fans, they yelling a lot, my ears hurts.

Yours sincerely;

Thiago Lima

[asmita6658]

@thiagolimaBR

Please Contact HP Support regrading the service options for your computer as this looks like a hardware issue. 

Thanks!