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‎06-11-2020 02:28 AM

HP Recommended
Product: OMEN by HP - 17-an013ng
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I hope somebody can help me.

I have the following setop

Laptop with Thunderbolt 3 (USB-C with the lightning symbol) with a GTX 1060:


Monitor "Dell S3220 DGF" with a simple, normal Display Port.

 

I bought the folloing cable with that:
https://www.amazon.de/gp/product/B075V27G2R/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

In my opinion a Thunderbolt 3 to Display Port cable.


The isse is, that the Monitor just stays black, as there is no cable at all.

I think it should work, right?
I am running out of ideas. 

Is there a reason why its not working?

Regards
Dennis

1 REPLY 1

‎06-11-2020 02:45 PM

HP Recommended

@dsrenger 

 

The specs of your machine is

 

          https://support.hp.com/us-en/document/c05545248

 

How many external monitors you are using now ? If only one, why wasting a valuable port for monitor. Machine already has 2 other ports which are for external monitors.

 

Looks like this is a compatible issue. HP own USB-C to DP adapter is not compatible with HP Omen machines, they are not on the list:

 

            https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=N9K78AA&opt=&sel=ACC

 

Regards,

BH
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