Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Thunderbolt 3 to Display Port not working

HP Recommended
OMEN by HP - 17-an013ng
Microsoft Windows 10 (64-bit)


I hope somebody can help me.

I have the following setop

Laptop with Thunderbolt 3 (USB-C with the lightning symbol) with a GTX 1060:

Monitor "Dell S3220 DGF" with a simple, normal Display Port.


I bought the folloing cable with that:

In my opinion a Thunderbolt 3 to Display Port cable.

The isse is, that the Monitor just stays black, as there is no cable at all.

I think it should work, right?
I am running out of ideas. 

Is there a reason why its not working?


Level 19
Level 19
92,684 92,562 11,980 25,542
Message 2 of 2
Flag Post
HP Recommended



The specs of your machine is



How many external monitors you are using now ? If only one, why wasting a valuable port for monitor. Machine already has 2 other ports which are for external monitors.


Looks like this is a compatible issue. HP own USB-C to DP adapter is not compatible with HP Omen machines, they are not on the list:





**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation