Thunderbolt sound card not work

[Billy_Boy_77]

Hello, i'm French, so sorry for my english...

I've a sound card in Thunderbolt 1, and this card is not recognize by my Hp Omen 16.

For connect this one, i've buy the very expansive adapter Thunderbolt 3 to thunderbolt 2, and connect to the thunderbolt 4 port of my Omen. That's the good cable for sure. Not display cable, its thunderbold cable and adapter all right.

When i connect and put on my sound card, nothing is happening.

And i dont find the thunderbolt port in the windows device manager.

Ive read on the hp site, that thunderbolt must be forced/activated in the BIOS. But i cannot access the advanced bios features...

I also have updated all the pc driver since your HP website, including the bios.

Its always the same prob...

Someone can help me ?

[Alden4]

Hi @Billy_Boy_77,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

A Thunderbolt device may not be recognized by your computer for a few different reasons. Thunderbolt products not certified for Windows are not recognized by an HP or Compaq computer unless the firmware is configured to recognize them. Some devices require you to install the Windows drivers before they can be used with a computer running the Windows operating system. Devices may not be recognized by the computer if the device is not connected when the computer starts up.
 

Configure the Thunderbolt firmware on the computer
 

By default, HP or Compaq computers do not recognize a Thunderbolt device that is not certified for Windows. To find a list of Thunderbolt devices that are certified for Windows, go to https://thunderbolttechnology.net/products and select Windows as the Operating System.

NOTE: Some devices listed as certified for Windows may still require you to configure the firmware before they are recognized by your computer. This situation can happen when a device was recently certified for Windows after your device was manufactured. Operating system compatibility cannot be updated on Thunderbolt devices after they are manufactured. 

Check the Thunderbolt device manufacturer's Web site for a Windows driver

You may need to install a Windows driver before the computer can recognize the Thunderbolt device. Some manufacturers of Thunderbolt devices post Windows drivers on their Web sites. Check the manufacturer's Web site for any known issues and install a Windows driver if one is available.

Restart the computer with the device connected

Some devices may get activated and recognized during the startup process only. Restart the computer with the Thunderbolt device connected and turned on to see if the computer recognizes it.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

^ Alden4
HP Support