Touchpad Not Working on My HP Victus 16 Laptop

[Mihir899]

Touchpad Not Working on My HP Victus 16 Laptop

Dear HP Support Team,

I hope this message finds you well.

I am writing to inform you that the touchpad on my HP Victus 16 laptop has stopped working since yesterday (19th July 2025). I have tried restarting the device and checking for driver updates, but the issue persists.

Could you please guide me on how to resolve this, or let me know if I need to bring it in for service?

Here are my laptop details for your reference:

Model: HP Victus 16

Please let me know if you need any additional information.

Thank you for your assistance.

Best regards,
Mihir Mewada

[VikramTheGreat]

Hi @Mihir899,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how essential your touchpad is for everyday use on the Victus by HP 16.1-inch Gaming Laptop PC 16-s0000 (76T56AV), and I'm here to help you get it working again as smoothly and quickly as possible.
 

Let’s walk through a few key steps to diagnose and potentially resolve this issue before considering service:

Step 1: Check Touchpad Settings

1. Go to Settings > Bluetooth & Devices > Touchpad.
2. Make sure the Touchpad toggle is ON.
3. If it’s missing, proceed to driver steps below.

Step 2: Reinstall or Update Touchpad Driver

1. Open Device Manager (press Windows + X, then choose Device Manager).
2. Expand Mice and other pointing devices.
3. Right-click the Touchpad device (e.g., Synaptics or HID-compliant touchpad).
4. Choose Uninstall device.
5. Restart your laptop—Windows should reinstall the driver automatically.

If not:

• Download the latest touchpad driver from HP: 📎Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T56AV) Software and Driver Downloads | HP® Suppo...

Step 3: Run HP PC Hardware Diagnostics

1. Restart your laptop and press Esc, then F2 to enter diagnostics.
2. Run the Touchpad test under Component Tests > Input Devices.

Step 4: Perform a Hard Reset

1. Shut down the laptop.
2. Unplug the power adapter.
3. Press and hold the Power button for 15 seconds.
4. Reconnect power and turn it on.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat