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This is already the second time my touch pad has failed in less than a year. The laptop is not even a year old. The first time I had to send it to the technical service to repair it and it worked fine for a few months, but again the touch pad is blocked, I can not use it. Please, HP, offer a permanent solution to the customers who spent a lot of money on your products and put our trust in you. Once again I will have to send the computer to the technical service and be without it for 3 or 4 weeks, and it is my means of work. How do you compensate for this? Also the camera on this Omen 16 offers very poor image quality and constant flickering. Please, what is the permanent solution for these two problems. Thank you and best regards

 

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Hi @Herenly,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your touchpad on your OMEN 16 laptop is lagging, there are several things you can try to improve its performance.

 

  • Update your touchpad driver: Go to the manufacturer's website or use the device manager to update the touchpad driver.
  • Adjust touchpad settings: You can adjust the touchpad settings in the Control Panel or Settings app to see if this improves performance.
  • Disable touchpad gestures: If you have touchpad gestures enabled, try disabling them to see if it helps with the lag.
  • Clean the touchpad: Sometimes dirt and dust can accumulate on the touchpad, causing it to lag. Try cleaning it with a soft cloth and see if that helps.

 

Regarding the bad quality image on your OMEN 16's camera, there are a few things you can try to improve the image quality.

 

  • Adjust the camera settings: Depending on the camera software you're using, you may be able to adjust the settings to improve the image quality.
  • Clean the camera lens: If the lens is dirty or smudged, it can cause the image quality to suffer. Try cleaning it with a soft cloth.
  • Check lighting conditions: Poor lighting conditions can affect image quality. Make sure you have adequate lighting when using the camera.
  • Upgrade the camera: If none of the above solutions work, you may want to consider upgrading the camera on your OMEN 16 laptop.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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