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hp omen
Microsoft Windows 10 (64-bit)

I'm having an issue with my keyboard and touchpad. When I'm typing the touchpad will not work. I've tried many things, but i was not able to solve the issue.

1 REPLY 1
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@Icantthink
Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing issue with touchpad and keyboard, I appreciate your efforts to try and resolve the issue.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • When was the last time it worked fine?
  •  Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

Follow steps below to roll back the driver.
1) On your keyboard, press the Win+R (Windows logo
key  and R key) at the same time to invoke the run box.

2) Type devmgmt.msc and click the OK button.

3) Expand the category Mice and other pointing devices. Double-click on your touchpad device.

4) Select the Driver tab and click the Roll Back Driver button.

5) Restart your computer and check to see if your touchpad works.

 

Also, you can follow the article to troubleshoot the touchpad and keyboard related issue.

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.