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Maristar-
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Two USB Ports on the Right Hand side of my Hp Gaming Lp keeps disconnecting and reconnecting

HP Recommended
Pavilion Gaming 15-dk0051wm
Microsoft Windows 10 (64-bit)

I don't know what to do. I've tried a couple of potential solutions and one worked for one second and then stopped again. Please Help!!!!

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Echo_Lake
HP Support Agent
HP Support Agent
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@Maristar-

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Use the following steps to uninstall USB Root Hubs:

    1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

    2. In Windows, search for and open Device Manager.

      The Device Manager window opens.

    3. Double-click Universal Serial Bus Controllers to expand the list.

      Figure : Universal Serial Bus controllers list in Device Manager window

      Universal Serial Bus controllers list in Device Manager window
    4. Right-click the first USB Root Hub in the list, then select Uninstall.

      Figure : Uninstall selection in the Device Manager window

      Uninstall selection in the Device Manager window

      Click OK to confirm.

    5. Continue uninstalling all USB Root Hubs listed.

    6. Close Device Manager and restart the computer.

    7. If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.

    8. Reconnect the USB device that was having problems and test it to see if it works.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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