• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-12-2024 11:17 AM - edited ‎01-12-2024 11:18 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509W0AV)

Hello, 

 

I have been using USB-C to HDMI hub for 6 months and it has stoped working. 

 

I have checked the hub in other computers and work, I have checked other hub in Omen computer and does not work. 

 

I have tried to:

-Delete the drivers from Nvidia and Intel using DDU

-Reinstalling different Nvidia driver versions

-Switching off the computer and keeping power button for 30 seconds (also F6 & power button and also only with battery support)

-Making a HW scan of the usb ports

-Activating/desactivating high resolution mode on usb-c dp

 

 

None have worked. 

 

The hub has a the mouse and keyboard connected and this is working properly, if I connect a phone, it is also properly detected through the Thunderbolt 4 USB -C port. the only thing that does not work is the HDMI.

 

What can I do?

 

Thank you

Category:
1 REPLY 1

‎01-13-2024 03:35 AM

HP Recommended

Remove the battery, wait 5 minutes, connect again and DP port starts to work again. 

 

HW bug that need full power removal. 

 

Thank you

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.