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‎06-03-2022 09:37 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B1AV)
Operating System: Microsoft Windows 11

Hi, please explain me how can I solve this issue. Thanks. (Omen-16, i5 Nvidia RTX 3060)

 

DUgarte_0-1654313755373.png

 

Category:
5 REPLIES 5

‎06-04-2022 01:58 PM

HP Recommended

@DUgarte 

 

What is the System SKU of your OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B1AV) machine ? For example

 

           sysmode.png

 

Sounds like your monitor does NOT compatible with your machine.

 

Regards.

 

cc

BH
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‎06-04-2022 04:16 PM

HP Recommended

Hi, thanks for your answer, here is the required information.

 

DUgarte_0-1654380669212.png

Regarding with the monitor, it is full compatible with the machine. It connect without problem through USB-C but with Intel integrated card, but not through the GPU Nvidia card.

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‎06-04-2022 08:19 PM

HP Recommended

@DUgarte 

 

I can't read the image after blowing up. Is it an 4F618LA ?

 

Regards.

BH
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‎06-05-2022 09:08 AM

HP Recommended

Hallo:

Yes the SKU is 4P618LA#AKH

DUgarte_0-1654441638061.png

Regards

DU

 

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‎06-06-2022 01:38 PM

HP Recommended

@DUgarte 

 

Thanks. It clearly say the monitor it NOT currently support. Not USB-C ports are the same. You have to wait or use USB-C to DP connection for your monitor.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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