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USB driver? USB not properly rec. 512gb thumbdrive? OS install media? Omen by HP preload w/ hack...

HP Recommended
Omen by HP 17-cb0xxx
Microsoft Windows 10 (64-bit)

Trying to transfer files from old laptop (2014 HP Envy k211dx 17.3 " which works perfectly on Supersonic Rage Elite 512gb usb thumb-drive. OLD HP: No Problem. New HP: OMEN by HP 17-cb0xxx McAfee can scan files, properties shows 70gb, Windows File Manager shows 0 files and zero folders.

Also: All win 10 updates done, OS ver x64 1909. System came PRE-INSTALLED with Chinese Hack used to break into 84 million computers in Nov. 2017. I need OS media install disks as I will be reinstalling SW myself! 

HP Support Agent
HP Support Agent
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HP Recommended

@CIOANGEL Welcome to HP Community!


I understand your concerns.


In that case, you will have to order a recovery media: Click here for steps.


Or you may also attempt to download the same using the steps on this link: click here


You can contact our phone support and you can order the Recovery media.


Here is how you can get in touch with phone support.

1)Click on this link -

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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