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‎01-21-2019 03:13 PM

HP Recommended
Product: OMEN by HP - 15-dc0030ca
Operating System: Microsoft Windows 10 (64-bit)

USB port on the lefthand side (beside the earphone port) is not working. I tried to charge my phone or use the wireless mouse through this port but failed. It was working before and suddenly stopped working. The other ports work fine. The laptop is almost brand new, go it in December.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2019 05:37 PM

HP Recommended

Hello @kuroE

 

You can try running the Diagnostics before Windows boots up. It has a USB port checker under Component Tests.

F2 at power up will access Diagnostics.

HP How to use Diagnostics

 

I would recommend you contact HP Support directly for a warranty issue. They might have to have the laptop sent in for repairs.

Contact HP Worldwide | HP® Official Site

View solution in original post

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2 REPLIES 2

‎01-21-2019 05:37 PM

HP Recommended

Hello @kuroE

 

You can try running the Diagnostics before Windows boots up. It has a USB port checker under Component Tests.

F2 at power up will access Diagnostics.

HP How to use Diagnostics

 

I would recommend you contact HP Support directly for a warranty issue. They might have to have the laptop sent in for repairs.

Contact HP Worldwide | HP® Official Site

Was this reply helpful? Yes No

‎01-22-2019 05:25 PM

HP Recommended

Thank you for your reply. Actually my port works again after I restart my computer. I'm not sure if it's because of poor connection or what. 

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