Unable to Turn on the Touch pad on HP pavilion

[Praveenelavaras]

Model: HP pavilion X360 convertible 14-dy1xxx

I am unable to turn the touchpad on the Hp machine. I am using the screen touch for now. Please help me turn on the touchpad so I can use it conveniently. I tried all the online help still its not useful.  Please help. Its an office laptop

[Nal_NR]

Hi @Praveenelavaras, 

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the touch screen.

Have you made any changes to your PC software (OS) or hardware?

• Did you check in the device manager if the drivers are correctly installed?

If the touch screen does not respond, or if the screen sometimes responds and sometimes does not, attempt the following procedures in order.

Confirm that the computer has a touchscreen

• If the screen has never responded to touch, but you think that it should, use one of these methods to confirm that your computer has a touch screen.
• In Windows, search for and open View pen and touch info. If the Pen and touch section reads No pen or touch input is available for this display, the computer does not have a touch screen.
• Check the product specifications for your computer model on the HP Customer Support website.
• Check the labels on the computer and on the product packaging. Notebook and All-in-One computer models equipped with touch screens are branded with the word Touch or TouchSmart.

Enable and reinstall the touch screen driver in Device Manager

• Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.
• In Windows, search for and open Device Manager.
• Expand the Human Interface Devices list.
• Right-click the HID-compliant touch screen device, and then click Enable, if possible. If the Enable option is not available, continue to the next step.

• Tap the screen to see if it responds. If it does not, continue with these steps.
• Right-click the HID-compliant touch screen device, and then click Uninstall.

• Restart the computer to reinstall the touchscreen driver.
• Tap the screen to see if it responds. If it does not, configure the touch display.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.