Unable to charge via usb type c port while connect to a monitor

[bharath47]

Unable to charge via USB type c port while connect to a monitor

[Max3Aj]

@bharath47, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Gaming laptop is not charging via the USB Type-C port while connected to a monitor, here are a few key points and steps to help resolve the issue:

Understanding the Issue

Most HP Gaming laptops support USB-C Display Output (DP Alt Mode) and Power Delivery (PD), but not simultaneously through the same port. This means:

• If you're using a USB-C to HDMI/DisplayPort adapter or cable to connect to a monitor, the port may be dedicated to video output only, and charging may be disabled during this time.
• Some models do not support USB-C charging at all, especially if they come with high-wattage barrel-type AC adapters (e.g., 200W or 230W).

Steps to Check and Troubleshoot

Check Laptop Specifications
Visit HP official product page for your laptop model to confirm if USB-C charging is supported.
 

Inspect the USB-C Port Labeling
Look for a battery icon or Thunderbolt symbol near the USB-C port. If there's no battery icon, it likely does not support charging.

Try Charging Without Monitor Connected
Disconnect the monitor and plug in the USB-C charger. If it charges, the port may not support charging + video output simultaneously.

Use HP Certified USB-C Charger
Ensure you're using a USB-C PD charger that meets the laptop’s power requirements. HP recommends using original accessories.
 

Check BIOS and Firmware Updates
Outdated BIOS or firmware may affect USB-C functionality.

• Go to HP Support Assistant or
• Directly visit Official HP® Support

Try a USB-C Docking Station
Some HP USB-C docks support charging + video output simultaneously.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support