• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎08-28-2020 08:07 PM - edited ‎08-28-2020 08:10 PM

HP Recommended
Product: 15-en0002ax
Operating System: Microsoft Windows 10 (64-bit)

Hi Team,

 

Hope you all are safe and sound.

I am trying to download drivers for my laptop, however I am not seeing those avaiable on HP customer support website.

This has been happening for past 1 month (Since the purchase of the laptop)

 

edit: Somehow I am unable to add screenschot to the post. This is the issue I am getting

 

We were unable to find drivers for your product.

Try manually selecting your operating system. If your operating system is not listed then HP may not provide driver support for your product with that operating system.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2020 09:27 PM

HP Recommended

@soumy_sensei 

 

The HP Support Assistant will tell you if you have any drivers that need updating also. I only don't let it update the bios.

 

There appears to be a glitch in the system when looking up that specific model. But you can manually grab the drivers via the base page for the series. Its the same thing.

https://support.hp.com/us-en/drivers/selfservice/omen-15-en0000-laptop-pc-series/32827270

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-28-2020 09:27 PM

HP Recommended

@soumy_sensei 

 

The HP Support Assistant will tell you if you have any drivers that need updating also. I only don't let it update the bios.

 

There appears to be a glitch in the system when looking up that specific model. But you can manually grab the drivers via the base page for the series. Its the same thing.

https://support.hp.com/us-en/drivers/selfservice/omen-15-en0000-laptop-pc-series/32827270

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.