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HP Recommended
OMEN Laptop 15-en0xxx
Microsoft Windows 10 (64-bit)

I got this laptop a few weeks ago and began to notice it made an annoying high pitched whining noise at lower fan speeds. From researching online I found out it is a known fault so I decided to try and get a replacement on the warranty. I created a HP support account and entered in my model's serial number to get the phone number for HP support however after entering my serial number nothing happens. A loading icon appears but the page does not change no matter how long you wait. I have tried on multiple devices. The weird thing is that I can enter my serial number to check my warranty status.

 

Any advice would be appreciated.

Also fans are clean and BIOS is up to date so it is most likely a hardware fault.

4 REPLIES 4
HP Recommended

@OwainNeedsHelp 

 

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Dragon-Fur

HP Recommended

Thanks for the quick reply, hopefully it'll be an easy fix

HP Recommended

@OwainNeedsHelp

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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you can get support on this page: https://support.hp.com/us-en

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