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- Unable to redeem my offer

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10-05-2024
11:22 AM
- last edited on
10-07-2024
12:07 PM
by
SNicollas
I purchased an hp omen 16 laptop on 28/9/24
And purchased the total warranty along with it,it came with an offer to get a controler and hyper x headphone with it on paying additional 499 rupees
But when i am about to redeem the offer it is showing you are already registered under hp upgrade program and i am not able to redeem my gifts
10-08-2024 09:07 AM
Hi @AbhishilPandey,
Welcome to the HP Support Community.
I'd be glad to help you!
To be able to answer you effectively, we need some information.
Where was this unit purchased from? The store, or directly from HP online?
Could you help me with more details?
Nal_NR-Moderator
I am an HP Employee