Unable to unlock TPM in BIOS

[Ernblkn]

I have an HP Pavilion 15 Gaming laptop with GTX 1650TI and i5 10300H @2.50Ghz specs. When I set TPM to on in the BIOS, it will not be recognized by Windows. After I set the TPM settings exactly in the youtube video , TPM MSC says that my computer does not meet the requirements of TPM 2.0. I have updated my BIOS to the newest one but nothing changed. Could you please help me?

[PJLAN]

Hello, did you try to check if windows can access the tpm chip and if the version is 2.0 and not 1.3?

You can check by doing this :

1) Press windows key + R

2) Type tpm.msc then enter

3) you should see the caracteristics of your tpm chip and the version

[Maciek99]

Not this discussion, I answer wrong 😄

[Ernblkn]

I have checked the place you mentioned and you can see what my screen looks like. I didn't see any info about the version of TPM  even if I unlocked it in BIOS.

I can't see any information in here too also. 

[PJLAN]

It does not appear to be detected at all like if it was desactivated maybe you need to update some drivers (amd or intel chipset)?

It should appear there it's appearing there both on my new omen laptop and my old msi.

[Ernblkn]

All my drivers are up to date but I cannot see TPM from there. I don't know what I need to do actually. Is there any suggestion?

[PJLAN]

All i could find is that : https://answers.microsoft.com/en-us/windows/forum/all/tpm-enabled-but-not-found/2650a23d-097a-4ef3-9...

From the number of "I have the same question" reported you are not the only one to have such trouble

Not helping much looks like it might be using the wrong driver.

Does the tpm module appears in hardware manager ?

[Ernblkn]

Thank you for your effort, I will dig that link.