Unacceptable delaying in laptop repair

[PixelPilot]

I purchased an HP Omen Gaming Laptop in July 2025, which worked fine until early September 2025 when the screen went black. HP Support confirmed a motherboard failure and ordered a replacement, but as of October 10—nearly a month later—the issue remains unresolved. Despite multiple follow-ups, I keep being told the case is “escalated” and to wait 48 hours, with no progress or updates from HP or the technician.

I hope the HP Support team contacts me soon with a concrete solution. If more information is needed, send me a message

However, if I do not receive a proper response in coming days, I will be forced to escalate this matter to the appropriate consumer protection authorities due to the unacceptable handling of this repair.

Thank you.

Laptop model : Omen Gaming NB 16-ae0002TX

[Paul_Tikkanen]

Hi:

This forum is a peer to peer forum.

We do not work for or represent HP, so issuing ultimatums to us is not going to help you.

Please contact HP customer service beginning at the link below and request immediate escalation.

Official HP® Support

If you cannot get this problem resolved, then I recommend you contact the HP corporate office nearest to where you live and report the matter to management.

Contact HP - Office locations | HP® India