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‎01-28-2022 02:14 AM - edited ‎01-28-2022 02:14 AM

HP Recommended
Product: OMEN Laptop - 15-ek0502na
Operating System: Microsoft Windows 11

Hello! I have had my omen for about 2 years and I have some issues regarding the CPU getting quite hot while gaming. On performance control, I have it on balance to try and reduce the heat problem.

 

I have proper ventilation with a cooling pad and still reach around 90c when gaming. I decided that I want to check out the undervolt option on omen hub what I did months ago but to my surprise I get notified with the following message. "The required hp services cannot be found to resolve this please click update." I have tried clicking update but the problem percists and I have also uninstalled Intel XTU and then tried to redo the steps and I get the same problem.

 

Any idea for a fix for this? Anything helps!

 

Best regards!

Category:
2 REPLIES 2

‎01-28-2022 02:26 AM

HP Recommended

@MrCoInSanity 

 

Your machine is on the list. Please use the following Guide

 

            https://support.hp.com/th-en/document/ish_3912817-3818004-16

 

Regards.

BH
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‎01-28-2022 02:30 AM - last edited on ‎01-28-2022 12:19 PM by Retired

HP Recommended

@banhien

I know, I used it before. But I, as I stated above the issue is that It won't let me use it. I have attached an image below.

 

[content removed] 

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