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- HP Community
- Gaming
- Gaming Notebooks
- Re: Undervolting
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07-30-2022 06:36 AM
Hi, in the undervolting section it does not want to detect anything. Won't even work if I press on the intelligence or custom. Everything else is N/A and temperatures or Voltz don't detect either. Is there a way to fix this?
08-06-2022 11:39 AM
Hello @Jessie36
Sorry to hear that you are having problems ... and I would like to help you.
To help you I need to know the product number (p/n) and BIOS Version/Date of your notebook !
press [windows key] + r
( run command )
msinfo32
copy / paste the System SKU value and BIOS Version/Date value
08-09-2022 04:12 PM
Hello @Jessie36
(1) Create <restore point>
https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/
(2) Uninstall OMEN Gaming Hub
(3) Install/Update
Intel Chipset Installation Utility and Driver | 10.1.18412.8219 Rev.B | 1.1 MB | Dec 14, 2020 | Download |
Intel Management Engine Interface (MEI) Driver | 2031.15.0.1743 Rev.B | 17.4 MB | Dec 14, 2020 | Download |
Intel Serial IO Driver | 30.100.2020.7 Rev.B | 1.2 MB | Dec 14, 2020 | Download |
Intel Thunderbolt Controller Driver | 1.41.1094.0 Rev.B | 30.3 MB | May 17, 2021 | Download |
(4) Reboot
(5) Install/Update
NVIDIA High-Definition (HD) Graphics Driver | 27.21.14.5241 Rev.B | 727.7 MB | Dec 14, 2020 | Download |
(6) Reboot
(7) Install
OMEN Gaming Hub SDK Package | 1.0.57 Rev.A | 48.3 MB | May 4, 2022 | Download |
(8) Test OMEN Gaming
(9) Please report your results
08-10-2022 01:41 AM
Hello @Jessie36
please use latest INTEL chipset drivers:
https://www.intel.com/content/www/us/en/download/19347/chipset-inf-utility.html?
or better choice:
Quote: "
Running this easy-to-use Intel® Driver & Support Assistant tells you if you need to update your chipset INF file and will prompt you to install. This will save you a lot of time on your chipset download and common file downloads needed for your system.
"