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‎06-24-2019 09:59 PM

HP Recommended
Product: OMEN by HP 15-dc0010ca
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Omen 15 2018 Gaming Laptop with GTX 1050ti & i7 8750h processor. When im doing some work and if i sleep the laptop while my work is in the background and wake up the laptop again after few minutes, it is shutting down unexpectedly while opening the lid. this is happening only the laptop running with the battery. it is not happening while plugged. any fix for this issue?

1 REPLY 1

‎06-27-2019 10:31 AM

HP Recommended

@shanu95

 

Welcome to the HP Support Community.

 

You could perform the steps from this document: https://support.hp.com/in-en/document/c03383935

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

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