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iciah
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Unexplained blue screen whenever in game

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HP Pavilion Gaming - 15 - ec0003na
Microsoft Windows 10 (64-bit)

This issue only started to occur once i had downloaded COD Warzone. The game would run smoothly until a few minutes into the game the fans would whirr very loudly like the noise of a plane about to take off. Then the screen would go blue with the message "locking..." and then would shut down. I'd be able to turn it back on again almost instantly but no information was ever given as to why it blue screened. Apart from one time it did mention something about COD not being able to write some sort of files for a hard drive?? Then i would get the option to put it in safe mode and the game would run just fine afterwards. However recently it would do this blue screen even in safe mode and now blue screens within the first sound of an R6 game (I've never had problems with siege before I'm worried downloading cod as messed something up). Is there a way i could keep my files if i were to resort to resetting my laptop? Will i lose my Microsoft word subscription? I don't really know what to do...

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Echo_Lake
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@iciah

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Note: Performing factory reset will erase all system files and data including Microsoft Office key however you can get the Microsoft Office key from the software manufacturer.    

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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iciah
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I've tried updating windows, updating the BIOS, updating the graphics card driver none of these have worked.. I've seen other people post about how resetting or going to f.05 BIOS also hasn't worked. Are we just supposed to wait for who knows how long until HP brings out a new update? 😕

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Echo_Lake
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@iciah

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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iciah
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I've tried resetting and it hasn't changed anything 

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Echo_Lake
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@iciah

Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve this issue,

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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