Unsure if I should return my Omen 16.1 as faulty

AKarp · ‎08-21-2022

Hello,

I have had my brand new laptop for 2 months now. I took about a week before setting it up, for it's been more like 6 weeks, with only light-usage because it's been so faulty.

First, the trackpad was lagging really badly from day one. I tried a full factory reset. I reinstalled the drivers for the keyboard / trackpad, not once but twice. It's randomly not as bad now, but it does still freeze or lose responsiveness in the buttons from time to time, rendering it basically useless. I always use the laptop with a mouse plugged in now, as I couldn't be bothered trying to return it. (Also, even the mouse gets laggy and freezes up around start-up, loading things, etc, for things that my much older laptop wouldn't).

However, they've been other issues. Games randomly freezing and crashing, even though they run perfectly fine on my 7 year old ASUS RoG. Like, it's kinda ridiculous that my 7 year old laptop is out-doing what is meant to be a pretty up-there modern gaming laptop. I did uninstall McFee because that was identified as the reason Monster Hunter Arise kept crashing when trying to load, so that's not the problem.

Today, in the final straw, the whole laptop shut down just at the end of an hour-long match (so it looked like I quit because I was mad I didn't win or something. Thanks, laptop). It felt unusually hot, but there's no reason it should be overheating. It was only set up about 7 weeks ago, and it's not like I've put it on carpet or anything. I've downloaded a monitor to watch the temperature, it feels cooler now and it says it's at about 60C, so I wonder if it didn't overheat...

Do you reckon I can return it at faulty, within the manufacturer's 12 month warranty? (I'm in Australia, btw) I mean, surely the trackpad issue alone should be reason enough?

Thanks,
Alice

Prométhée · ‎08-21-2022

hi

the computer seems not to work properly..
it heats up, it goes out, you have several reasons to have it exchanged/repaired
you even have to check this

https://www.hp.com/au-en/ad/consumer_guarantees/warranty-policy.html

you can have it exchanged / refunded directly by the seller

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