03-23-2020 12:02 AM
Its been thirty five minutes that the computer is on this screen during an update called HP BIOS UPDATE. I just got this computer last week. I am very disappointed.
When the update started I was advised to do not shut down the power or remove the power and I didn’t. So I guess there is not much I can do.
03-25-2020 11:26 AM
@lima19 Welcome to HP Community!
I understand that you are unable to update the BIOS.
Do not worry. Let's work together and get this issue addressed.
Start with a hard reset to release any excessive static on the PC:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here
(restoring BIOS on the notebook: http://support.hp.com/us-en/document/c02693833)
Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC
Step 2: Find the BIOS updates
Step 3: Download and install the BIOS update
For more details: Click here
(Notebook bios update: http://support.hp.com/us-en/document/c00042629)
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!