Update warranty - motherboard faulty - Cant reach HP support

[bcskgrg]

Hi!

There is an option to disgust the warranty about the laptop after i check by serial number. But when i click to submit nothing happen just the 4 blue square just circle.

I have a HP OMEN 17 gamer laptop and it was bought on 2020.08. I just cant understand how is this out off warranty. This laptop 1.5 years old and faulty. Not turning on at all.

Went to the local pc repair shop and they said need a KBC chip replace. But very difficult to get chip like this because these chip are pre-programed and need exact same like on my laptop.

I cant reach HP about this article. To disgust my warranty or any option. This laptop was really expensive and dont know what to do.

[Echo_Lake]

@bcskgrg

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  

This seems like a hardware issue with the computer. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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