• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Laptop - 17-cb1025na
Microsoft Windows 11

Hi!

 

There is an option to disgust the warranty about the laptop after i check by serial number. But when i click to submit nothing happen just the 4 blue square just circle.

I have a HP OMEN 17 gamer laptop and it was bought on 2020.08. I just cant understand how is this out off warranty. This laptop 1.5 years old and faulty. Not turning on at all.

Went to the local pc repair shop and they said need a KBC chip replace. But very difficult to get chip like this because these chip are pre-programed and need exact same like on my laptop.

I cant reach HP about this article. To disgust my warranty or any option. This laptop was really expensive and dont know what to do.

1 REPLY 1
HP Recommended

@bcskgrg

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  

This seems like a hardware issue with the computer. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.