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sirFrederics
Level 1
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Message 1 of 4
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Updating BIOS - Stuck at clearing pending image

HP Recommended
OMEN by HP - 15-dc0017np
Microsoft Windows 10 (64-bit)

Hi,

I hate updating bios, because of its sensitive nature. Indeed, my fears become true this last 2 times i updated the bios.

I don't feel like going through this again a third time ( i don't have heart for it ).

Anyway, here's what happens:

 

1 - Download the new bios update. Close everything and click it.

2 -  Follow the assistant, the bios is updated

3 - Gets stuck at 100% ( clearing pending image ).

 

Right on the top, there's a warning to not shutdown your computer. So you can imagine my feeling of pressing the power button for the last 2 bios updates, and shaking of fear it would not turn back on.

These 2 times, it turned back on and the bios got updated.

 

Is there something i can do to avoid this? The first times i updated the bios since the purchase, everything went smooth and fast. Now i can't update it without freezing in the last step!

 

Model: OMEN by HP Laptop 15-dc0xxx

Product number: 4ML16EA#AB9

BIOS : F.14-07/13/2020

 

cheers guys

3 REPLIES 3
sirFrederics
Author
Level 1
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Message 2 of 4
Flag Post
HP Recommended

Do you guys think i should reflash again, but this time using the USB key method?

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sirFrederics
Author
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Message 3 of 4
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HP Recommended

anyone?

cheers

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 4
Flag Post
HP Recommended

@sirFrederics Welcome to HP Community!

 

I understand that you are unable to update the BIOS.

 

Start with a hard reset to release any excessive static on the PC: 

  • If Windows is open, click Start and then Shutdown. 

  • If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. 

  • With the power off, disconnect the power cord from the back of the computer. 

  • With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out. 

  • Reconnect the power cord and turn on the power. 

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here 

(restoring BIOS on notebook: http://support.hp.com/us-en/document/c02693833)  

(on desktops: http://support.hp.com/us-en/document/c04126730)  

  

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC 

Step 2: Find the BIOS updates 

Step 3: Download and install the BIOS update 

  

For more details: Click here 

(Notebook bios update: http://support.hp.com/us-en/document/c00042629)  

(Desktop bios update: http://support.hp.com/us-en/document/c00007682)  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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