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MisterNiceMan
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Updating the laptop with a damaged screen (extetnal monitor)

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Microsoft Windows 10 (64-bit)

Okay so, I've had my gaming laptop since april-may (I don't remember exactly when i got it) 

And at some point i broke it's screen because of my stupid mistake, (must say it's not a big damge and it's an inside screen damage so it's not on the surface) and since then i started using an external monitor. And the problem is updating, whenever there's an update that requires restart and i restart it and the external monitor goes black after some loading. Then it stays black and I can't know what's happening. And even if the update is finished and loads back to the lock/home screen it still remains black and requires a restart. So my question is, how can i do these updates with no problem and keep the external monitor on all the time? It happenes with the windows update,gpu driver,HP program updates. 

Thanks in advance to anyone who tries to help, and btw i don't close the laptop's lid while updating. Also because of the whole corona thing I can't really go and fix the laptop screen.

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Echo_Lake
HP Support Agent
HP Support Agent
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@MisterNiceMan

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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