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‎03-16-2024 06:04 AM

HP Recommended
Product: HP Pavilion Gaming 15-dk10000 Laptop PC (8VD49AV)
Operating System: Microsoft Windows 11

Dear HP Support Team,

I hope this message finds you well. I am reaching out to you regarding a concerning issue I have been experiencing with my HP Pavilion 15 dk1056wm laptop.

My laptop specifications include an Intel Core i5-10300H processor, NVIDIA GTX 1650 graphics card, and it is currently running Windows 11. Until recently, I've had no significant problems with performance, especially while playing games.

However, I have encountered a troubling situation where all my games start to lag severely after approximately 5 to 10 minutes of gameplay. The frame rate drops drastically from a smooth 60 fps to an unplayable 10 fps. This issue is affecting every game I play, despite having completed them without any problems in the past.

I have tried various troubleshooting steps, including updating drivers, checking for overheating, and optimizing in-game settings, but unfortunately, the problem persists.

As a loyal HP customer, I am reaching out to your support team for assistance in resolving this issue. I rely on my HP Pavilion for both work and leisure, and the sudden performance degradation is severely impacting my user experience.

I kindly request your prompt attention to this matter and any guidance or support you can provide to help me troubleshoot and resolve this issue would be greatly appreciated.

Thank you for your time and understanding. I eagerly await your response and assistance in resolving this matter.

Sincerely,

Syed Talha Hashmi

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