Urgent Escalation: Unacceptable Handling of ADP Case for HP Victus – Immediate Resolution Needed

[User_shashwat]

Subject: Urgent Escalation: Unacceptable Handling of ADP Case for HP Victus – Immediate Resolution NeededDear HP Leadership,I am reaching out after a highly disappointing experience with HP’s Accidental Damage Protection (ADP) support for my HP Victus 15.6-inch Gaming Laptop (Model: 15-fa1000, Serial No.: , Product No.: A12F0PA). I purchased the "ADP Next Business Day Support" service—expecting prompt and professional care for accidental incidents. Instead, I am being subjected to unacceptable delays, lack of transparency, and repeated rejection of my case.I registered my claim (Case No.: edited) regarding accidental keyboard damage (specifically the "K" key) over seven days ago. Your ADP policy clearly states "Next Business Day" response, yet I have received nothing but vague excuses about "insufficient information" without a single email notification, clarification, or request detailing what is supposedly missing. I have not been provided any actionable instructions, and NO communications were sent to me regarding rejections or additional requirements.Frankly, this process has become a nightmare. After purchasing a laptop worth ₹60,000–70,000 and investing extra in ADP, I expected integrity and urgency—NOT unexplained rejections and total silence. My experience with your support team is extremely frustrating and feels like my case is simply being ignored.HP ADP is being sold as a peace-of-mind service. Instead, I am being put through endless hassles, with my genuine claim rejected for non-existent reasons. The lack of communication and action from your team is, frankly, appalling.I demand immediate intervention from HP leadership:Review my case (Case No. and process it without further delay.Send clear, written communication explaining any requirements or information gaps, if any.If your team is unable or unwilling to honor the ADP terms, arrange for a full refund of my ADP payment.If this issue is not resolved immediately, I will be compelled to escalate further through consumer forums and social media, as this is grossly unfair for a loyal HP customer.Kindly respond and resolve this matter without further excuses or delays.Regards,

India

[Kuroi_Kenshi]

Hi @User_shashwat,

Thank you for reaching out and sharing your concerns. I completely understand how frustrating this experience has been for you.

I’d like to let you know that a supervisor callback has already been scheduled for tomorrow regarding your ADP case. The supervisor will contact you directly to provide an update and assist you further with the resolution.

We truly appreciate your patience, and we’re committed to ensuring this gets addressed promptly.

Best regards,