Usb Port error HP envy 16

[Rubensp]

In the past 2 weeks, I've struggling with notifications of error of unknown device usb .I've through all the traditional methods you can find in the standard forums, without any light about where to start. Godspeed if you can help me.

La configuración del dispositivo para USB\VID_0000&PID_0001\5&2ee6b0fb&1&14 se migró desde la instalación anterior del sistema operativo.

último ID. de instancia de dispositivo: USB\VID_0000&PID_0001\5&2ee6b0fb&1&14
GUID de clase: {36fc9e60-c465-11cf-8056-444553540000}
ruta de acceso de Ubicación:
de migración de intervalo: 0x0
presente: false

[A_Gayathri]

Hi @Rubensp,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering a persistent issue with an unknown USB device on your HP ENVY 16 laptop. Here’s a step-by-step approach to troubleshoot and resolve the issue:

1. Update USB Drivers

• Device Manager: Open Device Manager (right-click on Start menu and select Device Manager).
• Locate USB Controllers: Expand the "Universal Serial Bus controllers" section.
• Update Driver: Right-click on each USB controller and select "Update driver." Choose "Search automatically for updated driver software."

2. Uninstall and Reinstall USB Controllers

• Device Manager: Open Device Manager.
• Uninstall Drivers: Right-click on each USB controller and select "Uninstall device." Restart your laptop. Windows should automatically reinstall the USB controllers.

3. Check for Windows Updates

• Settings: Go to Settings > Update & Security > Windows Update.
• Check for Updates: Ensure your system is up-to-date with the latest updates.

4. Inspect USB Ports

• Physical Check: Ensure there is no visible damage or debris in the USB ports.
• Test Different Ports: Connect your USB devices to different ports to see if the issue is specific to a particular port.

5. Check for Hardware Issues

• HP Support: Visit the HP Support website and use the Hardware Diagnostics tool to check for any issues with the USB ports.

6. Review Device Setup

• Registry Check: Sometimes, registry issues can cause problems. You can check the registry settings related to USB devices. Be cautious with registry changes; it’s wise to back up the registry first.

7. System Restore

• Restore Point: If the issue started recently, you might use System Restore to revert to a previous state when the USB ports were functioning correctly.

8. BIOS Update

• HP Support Website: Check if there is a BIOS update available for your laptop model. An outdated BIOS might cause compatibility issues.

Refer to this document: HP ENVY 16 inch Laptop PC 16-h1000 (754F6AV) User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[RUBENSP08]

Thanks Gaya, but still remaining the conflict with USB port.

[A_Gayathri]

Hi @Rubensp,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!