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Jos_5
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Message 1 of 2
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Flag Post

Very bad quality of webcam HP Pavilion Gaming Laptop - 15-dk1042nb

HP Recommended
HP Pavilion Gaming Laptop - 15-dk1042nb
Microsoft Windows 10 (64-bit)

Hello,

This brand new laptop has a HP Wide Vision HD webcam but the quality is very bad.

I searched the internet and it seems I am not the only one with this problem. I tried to update the drivers but this did not change the problem. I tried to use the option "USB-video" iso Realtek DMFT - RGB but no succes.

 

Please don't answer with tips about lighting.

 

Thx for any tips.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@Jos_5

 

I reviewed your post and I understand that you are facing issues with the webcam quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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