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Very slow laptop

HP Recommended
HP Omen 15 Laptop
Microsoft Windows 10 (64-bit)

I own a brand new HP Omen 15 Laptop and it is amazing.  It works great when it is plugged into my setup running up to 200fps on Forza Horizon 4, but when I take the laptop and the charger to my other setup in my home it can only get to 7fps no mater what.       
Then I take it back to my main setup it work flawlessly again, it just doesn’t make sense to me, it would be great if someone could help me out.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@IcyAdaptzz Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:


What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Did you check with an alternate adapter?


In the meantime, please try the steps mentioned on this related post: Click here


Please reply with the details for further assistance.

Eager to help!


To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

I am an HP Employee

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