• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-12-2023 08:03 AM - edited ‎04-12-2023 08:04 AM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
Operating System: Microsoft Windows 11

Greetings,

 

I have a friend who recently bought a Victus 15 Laptop over a month ago.  She recently has been experiencing her computer randomly overheat with the fans blowing at high speeds a few times a week which would cause her computer to randomly shut off.  This particularly happens when my friend is not using her computer for quite some time.  This never happened in the first two weeks of her using it.  She doesn't use the laptop for heavy gaming, but primarily to do graphic design (i.e. Photoshop).  I have tried updating the BIOS, adjusting the power settings to be more conservative in both the Windows settings and in the OMEN Gaming Hub.   It is still under warranty for a several more months.

 

If anyone happen to have to solution to this issue, that would be very much appreciated.

 

Thank you in advance.

3 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.