Victus FB3093

[Resonf1re]

Hello HP Support Team

I just bought today a Victus fb3093 and the touchpad doesn't work at all.

Neither does in Windows or BIOS. I've have done all the troubleshooting steps, updated all that can be updated and nothing solves the issue.

A USB mouse function perfectly.

So i'll be waiting for your comments

Regards

[Kuroi_Kenshi]

Hi @Resonf1re,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding touchpad issues on the HP Victus FB3093!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Enable Touchpad in Windows Settings:

• Go to Settings > Devices > Touchpad.
• Ensure that the touchpad is enabled. Sometimes it can be turned off accidentally.

Check Device Manager:

• Right-click the Start button and select Device Manager.
• Expand the Mice and other pointing devices section.
• Check for the touchpad entry. If it has a yellow exclamation mark or is not listed, it may be disabled or need a driver update.
• Right-click the touchpad entry and select Enable if applicable.

BIOS Settings:

• Restart your laptop and enter BIOS settings by pressing Esc or F10 during startup.
• In the BIOS menu, check if the touchpad is enabled. If it's disabled or not visible, restoring BIOS defaults may correct the issue.

Hardware Test:

• Conduct a hardware diagnostic test to rule out physical issues. Use the HP PC Hardware Diagnostics tool by pressing Esc during startup, and select F2 for diagnostics.

Perform a Hard Reset:

• Shutdown the laptop.
• Disconnect all peripherals and the power adapter.
• Hold the power button for about 15 seconds.
• Restart and check if the touchpad works.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Resonf1re]

Thanks for your response.

I´ve tried everething in the order you listed and the touchpad just doesn´t work.

What'll be the next step?

Regards

[Kuroi_Kenshi]

Hi @Resonf1re,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,